English for Secretarial
Course ID: 260803 0105 586ESH
Course Dates : 03/08/2026 Course Duration : 5 Studying Day/s Course Location: London, United Kingdom
Language: Bilingual
Course Category: Language Skills for Professionals
Course Subcategories:
Academic & Professional English Business Communication Negotiation Skills Presentation Skills Professional Writing
Course Certified By: ESHub CPD & LondonUni - Executive Management Training
* Professional Training and CPD Programs
Certification Will Be Issued:
From London, United Kingdom
Course Fees:
VAT varies by course location and participant nationality.
Pay in Full Now
Introduction
Secretarial roles now require clear written and spoken English for internal teams, external clients, and digital channels. Errors in wording cause delays and misunderstandings. This five-day course focuses on the everyday language and documents you use at work. You will practice emails, memos, minutes, phone handling, and scheduling. Trainers give targeted feedback and real-world tasks to build confidence and accuracy.
Objectives
1. Write clear, concise business emails and follow-up messages with correct tone and structure.
2. Draft and format memos, short reports, and standard templates ready for distribution.
3. Take, edit, and distribute accurate meeting minutes using accepted conventions.
4. Handle phone calls and in-person enquiries using appropriate English phrases and polite protocols.
5. Proofread and correct common grammar, punctuation, and style errors in office documents.
2. Draft and format memos, short reports, and standard templates ready for distribution.
3. Take, edit, and distribute accurate meeting minutes using accepted conventions.
4. Handle phone calls and in-person enquiries using appropriate English phrases and polite protocols.
5. Proofread and correct common grammar, punctuation, and style errors in office documents.
Who Should Attend
1. Executive assistant
2. Personal assistant to a senior manager
3. Administrative assistant / clerical officer
4. Office manager responsible for correspondence and scheduling
5. Legal secretary handling general office English
Training Method
• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Post-assessment
If Applicable:
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
Program Support
This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.
Course Agenda
Daily Schedule (Monday to Friday)
- 09:00 AM – 10:30 AM Technical Session 1
- 10:30 AM – 12:00 PM Technical Session 2
- 12:00 PM – 01:00 PM Technical Session 3
- 01:00 PM – 02:00 PM Lunch Break (If Applicable)
- Participants are expected to engage in guided self-study, reading, or personal reflection on the day’s content. This contributes toward the CPD accreditation and deepens conceptual understanding.
- 02:00 PM – 04:00 PM Self-Study & Reflection
Please Note:
- All training sessions are conducted from Monday to Friday, following the standard working week observed in the United Kingdom and European Union. Saturday and Sunday are official weekends and are not counted as part of the course duration.
- Coffee and refreshments are available on a floating basis throughout the morning. Participants may help themselves at their convenience to ensure an uninterrupted learning experience Provided if applicable and subject to course delivery arrangements.
- Lunch Provided if applicable and subject to course delivery arrangements.
Week 1
Day 1 – Professional Office Communication
1. Business Communication Fundamentals
- Using professional workplace English
- Selecting appropriate tone and style
- Communicating clearly with colleagues and clients
2. Office Vocabulary
- Common administrative and office terminology
- Business departments and job titles
- Everyday workplace expressions
3. Professional Greetings and Introductions
- Greeting visitors professionally
- Introducing colleagues and managers
- Responding to common workplace enquiries
Day 2 – Business Emails and Written Correspondence
1. Writing Professional Emails
- Structuring business emails
- Writing clear subject lines and messages
- Using appropriate openings and closings
2. Follow-Up Communication
- Writing reminders and follow-up emails
- Responding to enquiries professionally
- Requesting and confirming information
3. Office Documents
- Drafting memos and internal notices
- Preparing standard business templates
- Formatting professional correspondence
Day 3 – Meetings and Scheduling
1. Meeting Arrangements
- Scheduling meetings and appointments
- Confirming attendance
- Managing calendar changes
2. Taking Meeting Minutes
- Recording key discussions
- Summarising decisions and actions
- Preparing and distributing meeting minutes
3. Travel and Event Coordination
- Arranging travel schedules
- Confirming bookings and itineraries
- Communicating logistical information
Day 4 – Telephone and Reception Skills
1. Professional Telephone Communication
- Answering and transferring calls
- Taking accurate messages
- Handling routine enquiries
2. Reception and Visitor Management
- Welcoming visitors professionally
- Providing directions and assistance
- Managing appointments and waiting areas
3. Handling Difficult Situations
- Responding to complaints politely
- Managing misunderstandings
- Maintaining professionalism under pressure
Day 5 – Practical Secretarial Communication Workshop
1. Office Communication Simulation
- Managing emails, calls, and appointments
- Handling multiple administrative tasks
- Prioritising daily office activities
2. Document Review and Proofreading
- Correcting grammar and punctuation
- Improving clarity and formatting
- Preparing documents for distribution
3. Integrated Office Practice
- Completing realistic administrative scenarios
- Reviewing communication techniques and documentation
- Course review, feedback and implementation planning
